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Showing posts with label ai industry. Show all posts
Showing posts with label ai industry. Show all posts

Wednesday, August 12, 2020

Conversational AI Helps Companies To Stay Competitive In Covid-19 Pandemic

Conversational AI is the key component for enterprises to grow sustainably and stay competitive for greater efficiencies.


The pandemic dramatically affects the enterprise’s operations, especially since many contact centers have to close because they cannot cope with the customers’ demand significantly increasing while social distance and the decrease in the workforce.


As a direct result of Covid-19 pandemic, many companies accelerate their digital transformation and automation strategies not only to operate more efficiently but also to avoid disruptions. Because of the flexibility and scalability, a lot of the latest technologies are applied in business activities, especially conversational AI. 

Understanding Conversational AI: As Chat Enabled Customer Service | Hacker  Noon

Conversational AI is speech-based assistants and chatbots to automate communication and create personalized customer experiences via applications, websites or tech devices. It offers humanlike interactions by recognizing voice, text, touch or gesture input with different languages.


A research firm said that "Conversational AI technology is reshaping the customer experience in two ways. First, some customer touchpoints are taken over by the CAIP (Conversational AI platform), freeing up human agents to engage in more value-adding activities that improve the customer outcome. Second, the move to a CAIP actually drives improvement in the customer experience”.


Conversational AI helps companies to avoid the risk of bottlenecks, automatically resolve even the complex problems happening in the customer service process. The capable of seamless integration into backend systems to deliver fast, rich and meaningful customer experience through preferred language. 


The main driving force for AI-powered devices in response to the Covid-19 pandemic is to reduce chatbot development cost, deploy 24/7 omni-channel and enhance customer service support. 


Lastly, it cannot be denied that the Covid-19 pandemic has totally changed the operation of work and social life. But more than anything, the epidemic has promoted the digital process in businesses, and Conversational AI is the key component for enterprises to grow sustainably and stay competitive for greater efficiencies.


Source: DZone

About us: TMA Solutions was established in 1997 to provide quality software outsourcing services to leading companies worldwide. We are one of the largest software outsourcing companies in Vietnam with 2,500 engineers.

Tuesday, August 11, 2020

Machine Learning Is Fun! (Part 3)

Mind Blowage Time

That’s pretty simple, right? Well think about what you just did. You took some data, you fed it through three generic, really simple steps, and you ended up with a function that can guess the price of any house in your area. Watch out, Zillow!


But here’s a few more facts that will blow your mind:

1. Research in many fields (like linguistics/translation) over the last 40 years has shown that these generic learning algorithms that “stir the number stew” (a phrase I just made up) out-perform approaches where real people try to come up with explicit rules themselves. The “dumb” approach of machine learning eventually beats human experts.

2. The function you ended up with is totally dumb. It doesn’t even know what “square feet” or “bedrooms” are. All it knows is that it needs to stir in some amount of those numbers to get the correct answer.

3. It’s very likely you’ll have no idea why a particular set of weights will work. So you’ve just written a function that you don’t really understand but that you can prove will work.

4. Imagine that instead of taking in parameters like “sqft” and “num_of_bedrooms”, your prediction function took in an array of numbers. Let’s say each number represented the brightness of one pixel in an image captured by camera mounted on top of your car. Now let’s say that instead of outputting a prediction called “price”, the function outputted a prediction called “degrees_to_turn_steering_wheel”. You’ve just made a function that can steer your car by itself!

Pretty crazy, right?

What about that whole “try every number” bit in Step 3?

Ok, of course you can’t just try every combination of all possible weights to find the combo that works the best. That would literally take forever since you’d never run out of numbers to try. To avoid that, mathematicians have figured out lots of clever ways to quickly find good values for those weights without having to try very many. Here’s one way:


First, write a simple equation that represents Step #2 above:

This is your cost function.

Now let’s re-write exactly the same equation, but using a bunch of machine learning math jargon (that you can ignore for now):

θ is what represents your current weights. J(θ) means the ‘cost for your current weights’.

This equation represents how wrong our price estimating function is for the weights we currently have set.


If we graph this cost equation for all possible values of our weights for number_of_bedrooms and sqft, we’d get a graph that might look something like this:


The graph of our cost function looks like a bowl. The vertical axis represents the cost.

In this graph, the lowest point in blue is where our cost is the lowest — thus our function is the least wrong. The highest points are where we are most wrong. So if we can find the weights that get us to the lowest point on this graph, we’ll have our answer!


So we just need to adjust our weights so we are “walking downhill” on this graph towards the lowest point. If we keep making small adjustments to our weights that are always moving towards the lowest point, we’ll eventually get there without having to try too many different weights.


If you remember anything from Calculus, you might remember that if you take the derivative of a function, it tells you the slope of the function’s tangent at any point. In other words, it tells us which way is downhill for any given point on our graph. We can use that knowledge to walk downhill.


So if we calculate a partial derivative of our cost function with respect to each of our weights, then we can subtract that value from each weight. That will walk us one step closer to the bottom of the hill. Keep doing that and eventually we’ll reach the bottom of the hill and have the best possible values for our weights. (If that didn’t make sense, don’t worry and keep reading).


That’s a high-level summary of one way to find the best weights for your function called batch gradient descent. Don’t be afraid to dig deeper if you are interested on learning the details.


When you use a machine learning library to solve a real problem, all of this will be done for you. But it’s still useful to have a good idea of what is happening.

What else did you conveniently skip over?

The three-step algorithm I described is called multivariate linear regression. You are estimating the equation for a line that fits through all of your house data points. Then you are using that equation to guess the sales price of houses you’ve never seen before based where that house would appear on your line. It’s a really powerful idea and you can solve “real” problems with it.


But while the approach I showed you might work in simple cases, it won’t work in all cases. One reason is because house prices aren’t always simple enough to follow a continuous line.


But luckily there are lots of ways to handle that. There are plenty of other machine learning algorithms that can handle non-linear data (like neural networks or SVMs with kernels). There are also ways to use linear regression more cleverly that allow for more complicated lines to be fit. In all cases, the same basic idea of needing to find the best weights still applies.


Also, I ignored the idea of overfitting. It’s easy to come up with a set of weights that always works perfectly for predicting the prices of the houses in your original data set but never actually works for any new houses that weren’t in your original data set. But there are ways to deal with this (like regularization and using a cross-validation data set). Learning how to deal with this issue is a key part of learning how to apply machine learning successfully.


In other words, while the basic concept is pretty simple, it takes some skill and experience to apply machine learning and get useful results. But it’s a skill that any developer can learn!

Is machine learning magic?

Once you start seeing how easily machine learning techniques can be applied to problems that seem really hard (like handwriting recognition), you start to get the feeling that you could use machine learning to solve any problem and get an answer as long as you have enough data. Just feed in the data and watch the computer magically figure out the equation that fits the data!


But it’s important to remember that machine learning only works if the problem is actually solvable with the data that you have.


For example, if you build a model that predicts home prices based on the type of potted plants in each house, it’s never going to work. There just isn’t any kind of relationship between the potted plants in each house and the home’s sale price. So no matter how hard it tries, the computer can never deduce a relationship between the two.

You can only model relationships that actually exist.

So remember, if a human expert couldn’t use the data to solve the problem manually, a computer probably won’t be able to either. Instead, focus on problems where a human could solve the problem, but where it would be great if a computer could solve it much more quickly.

How to learn more about Machine Learning?

In my mind, the biggest problem with machine learning right now is that it mostly lives in the world of academia and commercial research groups. There isn’t a lot of easy to understand material out there for people who would like to get a broad understanding without actually becoming experts. But it’s getting a little better every day.


If you want to try out what you’ve learned in this article, I made a course that walks you through every step of this article, including writing all the code. Give it a try!


If you want to go deeper, Andrew Ng’s free Machine Learning class on Coursera is pretty amazing as a next step. I highly recommend it. It should be accessible to anyone who has a Comp. Sci. degree and who remembers a very minimal amount of math.


Also, you can play around with tons of machine learning algorithms by downloading and installing SciKit-Learn. It’s a python framework that has “black box” versions of all the standard algorithms.


Source: Medium.com


About us: TMA Solutions was established in 1997 to provide quality software outsourcing services to leading companies worldwide. We are one of the largest software outsourcing companies in Vietnam with 2,500 engineers.

Visit us at https://www.tmasolutions.com/

Wednesday, July 29, 2020

ROBOT CLEANERS USED IN LEEDS TRIALS

Robots are being trialled to see how effective they can be in disinfecting items and public areas in the fight against coronavirus.

Robot in Leeds city centre

The University of Leeds is using robots to help sanitise parts of the city centre and Leeds Bradford Airport. The schemes aim to reduce the risk of Covid-19 transfer to both cleaning staff and the public.

The robots being used in the city centre and the airport were originally designed to inspect, and conduct repairs on, infrastructure such as pipes and bridges.

They were developed by researchers in the Self Repairing Cities project, a consortium involving the University of Leeds and Birmingham, and University College London.

Adapted to combine navigation, computer vision and artificial intelligence, they find objects which need regular cleaning and then spray a mist of diluted alcohol over them.

 

Robot at Leeds Bradford Airport

Dr Bilal Kaddouh, assistant professor at the Leeds School of Mechanical Engineering, said the trials had gone well.

"The robots were able to identify the objects that they needed to clean, and they were able to manoeuvre in the public spaces.

"The robotic arms effectively delivered the disinfectant on to the target surfaces."

The next stage will be to have the robots work autonomously, he said.

 Source: BBC

About us: TMA Solutions was established in 1997 to provide quality software outsourcing services to leading companies worldwide. We are one of the largest software outsourcing companies in Vietnam with 2,500 engineers

 Visit us at https://www.tmasolutions.com/


Sunday, July 19, 2020

Artificial Intelligence Chatbots - The future of customer services

A chatbot is artificial intelligence (AI) software application that can simulate a conversation with a user instead of real human in natural language through online messaging applications, websites, mobile apps or through the telephone. 


The purpose of chatbot technology is not to eliminate people, it was born to integrate the power of humans, machines and AI to bring the best satisfaction to customers. In recent years, chatbots are widely used in many fields, especially in services. It can be easily integrated into popular communication platforms such as Facebook, Instagram,... which helps businesses to increase their appearance on customer journey. Below is 4 main benefits that Chatbot can bring to your business: 


  1. Improve customer experience: With a real-time appearance and 24/7 support, chatbots can reduce waiting time, provide rich content to automatically resolve common queries and give a positive impact on customers to enhance customer experience.

  2. Personalize communication channel: Besides being the easier and faster ways to interact, customers like products that are right for them and solutions that solve the problems they encounter, so personalization is an especially important aspect of customer services. Personalization makes customers feel concerned and respected by the business. 

  3. Reduce cost: About 80% of customer inquiries, questions asked the same problem. Therefore, the cost of building a chatbot is cheaper than hiring a large number of employees. The businesses can make significant savings from recruitment, training and payroll costs. 

  4. Understand customer insights: Chatbot is not only a communication channel but also a medium to collect information, gather behaviors and preferences to dig customer insights. Leverage big data from many sources, businesses can analyze data and develop appropriate plans and strategies to approach more and more customers. 


Chatbot is the opportunity, the future and the key to connecting your business to new customer generation. Take advantage and become a successful business!


Source: D Zone

About us: TMA Solutions was established in 1997 to provide quality software outsourcing services to leading companies worldwide. We are one of the largest software outsourcing companies in Vietnam with 2,500 engineers Visit us at https://www.tmasolutions.com/

Monday, July 6, 2020

3 Basic AI Applications Help To Enhance Customer Service

To be a successful business that can retain consumers, effective customer service is essential. Current businesses are non-stop looking for several new solutions to enhance their service quality, and Artificial Intelligence is one of the wonderful technology helping them optimize it.


According to Mr. Alexandre Lebrun, AI Development Curator of Facebook, good utilizing AI will shorten the time for solving issues regarding customer service. It is a dual benefit for both the customer and the company.


Applying AI to the business management process will help the company identify potential audiences and what they need easily. Hence, if they can comprehend the need of their audience, it is easy for them to have consultations, suitable supports, and feedbacks in a rapid way.


Moreover, AI can take on a great amount of work than the human at a certain time. If numerous firms need many employees for customer service in the past, it has decreased to some core staff who manage AI’s activities currently. Besides, what AI is able to do better than the human is receiving and responding quickly to customer’s feedback, and announcing it to the company 24/7 regularly.


Not only AI is the save-time and save-cost solution for business but also brings the dual benefit helping to improve customer’s experience. The positive look at service quality from the customer will take a great proportion of their buying decision and brand loyalty.


Source: VNAIHub - a convergence of leading artificial intelligence solutions in Vietnam: https://www.vnaihub.com/

About us: TMA Solutions was established in 1997 to provide quality software outsourcing services to leading companies worldwide. We are one of the largest software outsourcing companies in Vietnam with 2,500 engineers

Visit us at https://www.tmasolutions.com/


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