To be a successful business that can retain
consumers, effective customer service is essential. Current businesses are
non-stop looking for several new solutions to enhance their service quality,
and Artificial Intelligence is one of the wonderful technology helping them optimize it.
According to Mr. Alexandre Lebrun, AI
Development Curator of Facebook, good utilizing AI will shorten the time for
solving issues regarding customer service. It is a dual benefit for both the
customer and the company.
Applying AI to the business management
process will help the company identify potential audiences and what they need
easily. Hence, if they can comprehend the need of their audience, it is easy
for them to have consultations, suitable supports, and feedbacks in a rapid
way.
Moreover, AI can take on a great amount of work than the human at a certain time. If numerous firms need many employees for customer service in the past, it has decreased to some core staff who manage AI’s activities currently. Besides, what AI is able to do better than the human is receiving and responding quickly to customer’s feedback, and announcing it to the company 24/7 regularly.
Not only AI is the save-time and save-cost
solution for business but also brings the dual benefit helping to improve
customer’s experience. The positive look at service quality from the customer
will take a great proportion of their buying decision and brand loyalty.
Source: VNAIHub - a convergence of leading artificial intelligence solutions in Vietnam: https://www.vnaihub.com/
About us: TMA Solutions was established in 1997 to provide quality software outsourcing services to leading companies worldwide. We are one of the largest software outsourcing companies in Vietnam with 2,500 engineers
Visit us at https://www.tmasolutions.com/
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