According to a new study, organizations are
increasingly concerned with the employee experience as they grapple with the
forces of robotic process automation (RPA). Further, operating model
issues and psychological barriers hold back RPA efforts.
The study, involved 100 decision makers from
operations groups, shared services, finance and accounting, HR and other core
business lines.
Two-thirds (66%) of respondents said that RPA
restructures existing work, enabling employees to have more human interactions,
and 60% said RPA helps employees focus on more meaningful, strategic tasks. In
addition, 57% of respondents reported that RPA reduces manual errors.
However, firms are struggling to scale their RPA
solutions due to the lack of trained personnel and resources to support and use
RPA technology.
In fact, a vast majority (93%) of respondents said
they struggle to understand the different deployment options available to them.
Additionally, leaders must overcome the psychological impact of RPA on their
workforce.
Communication and collaboration between the business
and workers, and well-designed change management programs are crucial.
That said, RPA leads to increasingly engaged
employees. The benefits of RPA reported by firms include increased
efficiency, deeper insights into customers, improved customer service, and
improved employee engagement.
In addition, with highly repetitive and rule-based
tasks being automated, RPA enables firms to create digital workforces that
execute repeatable process steps faster, accurately and more cost-effectively
than traditional human workers.
Most (92%) of respondents expected faster
efficiency and 86% said they are seeing exactly that. Keeping employees engaged
and happy must go hand-in-hand with deploying RPA to improve customer outcomes;
firms must be employee-centric as well as customer-centric in their approach to
truly capitalize on the advantages offered by RPA.
TMA Solutions was established in 1997 to provide quality software outsourcing services to leading companies worldwide. We are one of the largest software outsourcing companies in Vietnam with 2,400 engineers. Our engineering team was selected from a large pool of Vietnam IT resources; they are well-trained and have successfully completed many large and complex projects. Visit us at: https://www.tmasolutions.com/
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