Robotic Process Automation (RPA) is one of the new-age technologies that has successfully taken
several industries by storm. Organizations are moving towards RPA because of
the benefits that come with its deployment, such as high Return on Investment,
and improved overall performance along with cost reduction.
This is especially
relevant for the service-related businesses, and this includes Shared Service
Centers (SSCs) which protect organizations from economic uncertainty and bring about
cost savings. Robotic Process Automation is the boost that Shared Services need
to help them bring about a digital transformation.
Do Bots and Shared Services make a good team?
Organizations have always
aimed at making Shared Services more cost efficient and the key to achieving this
lies in making administrative processes leaner and more efficient. This is
where RPA finds space to prove its mettle.
RPA works well with
Shared Services because it allows businesses to automate simple, repetitive and
mundane tasks. What makes it even more befitting is that these virtual bots
which are programmed to mimic human actions take on clerical jobs and complete
them in lesser time and at a lower cost. This helps save human working hours
which can then be invested in other, more nuanced human tasks.
What does RPA have to offer to SSCs?
SSCs are perfectly
capable of digital transformation and RPA is the tool which helps them realize
this vision. Here are five ways in which this team works.
Cost reduction: In shifting the burden of mundane tasks on to robots from
humans RPA helps reduce the headcount of employees who need to be paid, without
affecting the quality and speed of work. This also helps reduce the amount of
floor space required for operations, thereby reducing the amount of expenditure
on the facility and its maintenance. Training costs and support are no longer a
concern since bots are pre-programmed to handle most tasks without assistance.
Improved scalability: RPA increases scalability opportunities for Shared Services
and allows them to scale up, whether geographically in terms of increasing the
number of customers they cater to, or offering more services. With the help of
RPA, SSCs can scale up without having to go through the whole loop of
recruiting, training, and managing hordes of new employees. RPA gives
organizations the freedom to scale their business without having to employ any
extra people.
Increased accuracy and reduced errors: With human intervention at a
minimal, the chances of error go down drastically thereby improving overall
accuracy within tasks and processes. Also, a virtual workforce is easier to
manage, and with reduction in transactional tasks organizations can focus more
on the intelligent work that actually makes a difference to clients and the
business.
Improved adaptability and security: What this essentially means is that
bots can learn, a lot faster than humans and there are lesser chances of them
forgetting what they have learnt. As time passes by, certain methods and
processes are prone to change due to requirements or technological shifts, and
bots are better suited to such changes than humans and their ability to adapt
is a lot higher. It allows for better security of data which is collected from
a variety of sources and helps improve regulatory compliance.
Better usage of insights and analytics: When it comes to handling of
escalations, RPA has the capability to pick up trends and keywords and change
the responses accordingly.
RPA allows processing of
data stored in various databases and comes up with meaningful insights based on
this processing. Important decisions are based on these insights, and analytics
help businesses draw out information from raw data.
With all these
multi-thronged benefits RPA has to offer, you won’t have much reason to deny
your SSC a brush with this new-age technology.
About us
TMA Solutions was
established in 1997 to provide quality software outsourcing services to leading
companies worldwide. We are one of the largest software outsourcing companies
in Vietnam with 2,400 engineers. Our engineering team was selected from a large
pool of Vietnam IT resources; they are well-trained and have successfully
completed many large and complex projects. Visit us at:
https://www.tmasolutions.com/
No comments:
Post a Comment