To stay ahead, CIOs,
CTOs, CDOs, and other executives integrating leading-edge technologies into
their companies' operations and business models must turn their attention to
automation technologies, including intelligent machines, robotic processautomation (RPA) bots, artificial intelligence, and physical robotics.
Automation encompasses a diverse set of technologies that run the gamut from
sensing (gathering and evaluating data to determine when and why to act) to
adapting (determining how to act, then sequencing and executing tasks); true
automation requires both types of activities.
Automation continues to
gain new prominence as it transforms a wider array of business processes than
ever before. It's reshaping jobs and how we perform them. It's altering the
operations that underpin customer experience, helping us to design, produce,
distribute, and support products and services far more effectively. It's
directly improving customer experiences, allowing companies to employ solutions
like personalization -- at scale -- for the first time.
CIOs, CTOs, CDOs, and
other leaders driving technology innovation should keep in mind the
wide-ranging impact automation technologies will have on their businesses.
These include examples like:
AI-enhanced RPA. AI is only one dimension of automation, which also includes
many sub-AI-level algorithms and tools. But increasingly, AI suffuses and
boosts many different automation technologies -- or will do so in the near
future. For example, while RPA is creating a lot of operational value today,
its future lies in cognitive-AI enhancement, a technology convergence that will
solve many more business problems and will do so in a more sophisticated
fashion.
Software-defined infrastructure. Automation starts deep inside a
company's infrastructure; in fact, the modern CIO's infrastructure is now
largely based on software. Infrastructure-as-code, including containers, has
become the new foundation of modern enterprise infrastructures.
Marketing automation. Automation isn't just a phenomenon of infrastructure or
back-end processes. Marketing automation is reshaping the very basis of how
firms communicate with customers and prospects. For example, AI vendor marketing
technology leverages big data and AI to determine whether specific words and
phrases will resonate with prospective customers, conducting large-scale,
multifaceted A/B tests to inform these decisions.
Computer vision. Automation will increasingly cross the physical-digital
divide. One battery manufacturer traditionally used human inspectors to
determine whether batteries passed quality assurance tests. The company started
with a 2D solution, but later migrated to a fully automated solution using 3D cameras
and sophisticated software. Doing so drove new levels of success -- a nearly
100-percent fault detection and elimination of the 2D solution's 8% to 10%
false rejection rate.
Physical robotics. And physical robots are finally becoming genuine drivers of
business value outside of the automotive industry. Retail and warehouse
robotics is reshaping how firms deliver products through retail and eCommerce. Companies
are driving a new wave of business process reengineering, helping competitors
reshape warehousing and logistics.
About us
TMA Solutions was established in
1997 to provide quality software outsourcing services to leading companies
worldwide. We are one of the largest software outsourcing companies in Vietnam
with 2,400 engineers. Our engineering team was selected from a large pool of
Vietnam IT resources; they are well-trained and have successfully completed
many large and complex projects. Visit us at: https://www.tmasolutions.com/
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