Companies using software robots to automate repetitive, mundane and rules-based tasks report that they are seeing payoff in various ways, according to a new study.

Robotic processautomation is being used across sectors including finance, manufacturing, telecommunications and retail, in divisions ranging from IT departments to human resources and accounting. The bots—some of which include artificial intelligence—perform tasks ranging from transferring information to disparate databases to compiling reports.

Early adopters of the technology are finding positive return on investment within 18 months of deployment, according to a Computer Economics Technology Trends 2019 study released this week.

About 12% of the approximately 250 companies surveyed said they had adopted some sort of RPA project. Of that group, 21% said they were planning on investing more in RPA over the next 18 months, according to the study. About half of the companies using RPA said they received a positive return on investment within 18 months of deployment and half reported breaking even, according to the study. Companies surveyed included businesses across many sectors, between $20 million and more than $1 billion in annual sales.

RPA includes advanced software bots that are built with machine-learning algorithms to perform tasks such as object recognition. Others, though, don’t require AI because they are designed to complete rules-based tasks. Software bots reside either on a server or in the cloud and are being built by technical staff at enterprises and professional services firms, using RPA software platforms from vendors. RPA programs are generally being overseen by enterprise technology executives, including chief innovation officers and chief information officers.

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