Roboticprocess automation (RPA) helps employees engage in richer interactions with
coworkers, perform work that requires more brain power, and make fewer mistakes.
The study - the Impact of RPA on Employee Experience - reflects the need to
keep employees at the core of RPA efforts. The benefits of RPA reported by
firms include increased efficiency (86 per cent), deeper insights into
customers (67 per cent), improved customer service (57 per cent), and improved
employee engagement (57 per cent).
According
to the study, succeeding in digital transformation initiatives requires organizations
to pivot on a core lever: engaged employees. Employee today struggle to perform
under the weight of mind-numbing, repetitive work. They’re influenced by their
consumer experiences and want similar experiences in their jobs. With the rise
of automation tools, many fear a dystopian view that solutions like RPA will
replace jobs and human workers will be left out of favor. As the study finds,
the reality is that RPA allows employees to engage in richer interactions with
others, perform work that requires more brain power, and make fewer mistakes.
According
to the study, organizations are increasingly concerned with the employee
experience as they grapple with the forces of automation and RPA, and that
operating model issues and psychological barriers hold back RPA efforts. Ultimately,
keeping employees engaged and happy will enable organizations to capitalize on
the transformative potential of RPA, the study said.
The
study also finds that sixty-six per cent of respondents said that RPA
restructures existing work, enabling employees to have more human interactions,
and 60 per cent said RPA helps employees focus on more meaningful, strategic
tasks. In addition, 57 per cent of respondents report that RPA reduces manual
errors. The study also notes that organizations must overcome operating model
issues and psychological challenge.
It
reports firms are struggling to scale their RPA solutions due to the lack of
trained personnel and resources to support and use RPA technology. In fact, 93
per cent of respondents said they struggle to understand the different
deployment options available to them, it noted.
Additionally,
leaders must overcome the psychological impact of RPA on their workforce, the
study suggested. Communication and collaboration between the business and
workers, and well-designed change management programs are crucial.
The study also recommends that firms aim to improve both
operational efficiency and employee experience at the same time, create an RPA
center of excellence, manage psychological implications at the onset of an
implementation, and use a human-centric change management process that
carefully considers human factors, ensuring that people will feel valued and
safe.
About Us
TMA Solutions was established in 1997 to provide quality software outsourcing services to leading companies worldwide. We are one of the largest software outsourcing companies in Vietnam with 2,400 engineers. Our engineering team was selected from a large pool of Vietnam IT resources; they are well-trained and have successfully completed many large and complex projects. Visit us at: https://www.tmasolutions.com/
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